Privacy Policy

Last updated: March 2026

Effective date: March 2026

Hand-In-Hand Educational & Behavior Services ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of children and families we serve. This Privacy Policy explains how we collect, use, store, and protect information through our website and services.

Information We Collect

We collect the following types of information:

Parent/Guardian Information: Name, email address, phone number, mailing address, and preferred language.

Child Information: Name, age, grade level, school name, diagnoses or exceptionalities (when voluntarily shared), IEP/504 plan details, and academic or behavioral history relevant to our services.

Service Records: Session notes, progress reports, assessment results, and communication history.

Website Usage: Pages visited, time on site, browser type, and device information collected through cookies and analytics tools.

How We Use Your Information

We use collected information to: provide educational and behavioral support services; communicate about your child's progress and schedule appointments; send service confirmations, reminders, and follow-up communications; improve our programs and website experience; and comply with legal obligations.

Children's Privacy (COPPA Compliance)

We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information online from children under 13 without verified parental consent. All child-related information is provided by parents or guardians. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

Educational Records (FERPA Awareness)

While Hand-In-Hand is not a school and does not maintain official educational records subject to the Family Educational Rights and Privacy Act (FERPA), we handle all student-related documentation with the same standard of care. Parents may request access to, correction of, or deletion of their child's records at any time.

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances: with your explicit written consent (for example, to coordinate with your child's school); with service providers who assist our operations (email delivery, scheduling systems) under strict confidentiality agreements; or when required by law or legal process.

Data Security

We implement industry-standard security measures including encrypted data transmission (SSL/TLS), secure storage with access controls, regular security reviews, and staff training on data privacy. While no system is completely secure, we take reasonable precautions to protect your information.

Data Retention

We retain client records for the duration of the service relationship plus 3 years after the last service date, unless a longer period is required by law. Website analytics data is retained for 26 months. You may request early deletion at any time.

Your Rights

You have the right to: access the personal information we hold about you and your child; request correction of inaccurate information; request deletion of your data (subject to legal retention requirements); opt out of marketing communications at any time; and withdraw consent for data processing.

Cookies and Tracking

Our website uses essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences. Our chatbot (Hope) processes conversations to provide support but does not store personally identifiable information unless you voluntarily provide it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email to active clients.

Contact Us

For privacy-related questions, data requests, or concerns:

Hand-In-Hand Educational & Behavior Services
15620 SW 29th St, Miramar, FL 33027
Mailing Address
4611 South University Drive, #135, Davie, FL 33328
Phone: (786) 942-1214
Email: info@handinhandedu.com